Dear Monk,

Apologise for the unlcear question and thank you for your time in replying. Here what i am trying to do.

Recently we have started using Resource tracker to sort the incoming emails and assign it to different teams. Say with the key word in the subject we are sorting the emails from general to different queue names.

Now i want to write a script to delete messages in the queue with specific "Key words" or specific email address it came from. So the two variables are array of 'key words' and array of 'to address'.

I am using this below script to categorise them as "messages to be deleted" and manually deleting it.

for example,


<c> my $match = ".*weekly message.*"; my $t_subject = $self->TicketObj->Subject; if ( $t_subject !~ /$match/i ) { return 0; } else { return 1; } my $newqueue = "To be deleted"; my $T_Obj = $self->TicketObj; $RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #". $newqueue ); my ($status, $msg) = $T_Obj->SetQueue($newqueue); unless ($status) { $RT::Logger->warning("unable to set new queue: $msg"); return undef; } return 1; </code>

But would like to code a script that could delete those emails within the key word ranhe automatically..

Thanks

In reply to Re^2: Sorting and deleting spam emails in the RT queue by brainfold
in thread Sorting and deleting spam emails in the RT queue by brainfold

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