Dear Monks

I am writing a script for Resource Tracker to look for specific key words in a email subject and send them to different queue name

.

This script below works for single search word, but i wanted to use multiple key word

Custom Action Preparation code

my $match = (".*SSL.*"|".*SSL Certificate.*"|".*VASCO.*");
my $t_subject = $self->TicketObj->Subject;
if ( $t_subject !~ /$match/i ) {
   return 0;
}
else {
   return 1;
}

[download]

Custom action clean up code

my $newqueue = "Key Management";
my $T_Obj = $self->TicketObj;

$RT::Logger->info("Auto assign ticket #". $T_Obj->id ." to queue #". $
+newqueue );
my ($status, $msg) = $T_Obj->SetQueue($newqueue);
unless ($status) {
    $RT::Logger->warning("unable to set new queue: $msg");
    return undef;
}
return 1;

[download]

Issue

Here the issue is with the $match, the script works when i have only one key word. Say if i have more than one key word (in this instance SSL, SSL Certificates, Vasco)then the script is not working.

Is there any alternate way i can follow to overcome this

Can any one please help me out with this??, Please

Thanks

In reply to Regex to match multiple words in an email subject by brainfold

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