my $rows=[
    #            {
    #                TicketNo => 1,
    #                Customer => "Foo",
    #                UserName => "Foo",
    #                DateSubmission =>"Foo",
    #                Via =>"Foo",
    #                Medium =>"Foo",
    #                Issues =>"Foo",
    #                SupportType =>"Foo",
    #                Description =>"Foo",
    #                Detail =>"Foo",
    ##                AssignTo =>"Foo",
    #                Status =>"Foo",
    #                Remarks =>"Foo",
    #                Priority =>"Foo",
    #                ETD =>"Foo",
    #                ClosedDate =>"Foo",
    #                ClosedName =>"Foo"
    ##            },
    ##            {
    #                TicketNo => 2,
    #                Customer => "Blah",
    #                UserName => "Blah",
    #                DateSubmission => "Blah",
    #                Via => "Blah",
    #                Medium => "Blah",
    #                Issues => "Blah",
    #                SupportType => "Blah",
    #                Description => "Blah",
    #                Detail => "Blah",
    #                AssignTo => "Blah",
    #                Status => "Blah",
    #                Remarks => "Blah",
    #                Priority => "Blah",
    #                ETD => "Blah",
    #                ClosedDate => "Blah",
    #                ClosedName => "Blah"
    #            }
    #                
    #        ];
    
    #$template->param(ROWS => $rows || []);
[download]

my $rows = $dbh->selectall_arrayref("SELECT TicketNo, Customer, UserNa
+me, DateSubmission, Via, Medium, Issues, SupportType, Description, De
+tail, AssignTo, Status, Remarks, Priority, ETD, ClosedDate, ClosedNam
+e FROM TSIssuesTable WHERE Customer LIKE $quotedString1 AND Priority 
+LIKE $quotedString2 AND TicketNo LIKE $quotedString3 AND DateSubmissi
+on LIKE $quotedString4");
[download]

Here is how you examine a complex data structure:

use Data::Dumper;

print Dumper $rows;
[download]

That will show you what's in it.

Honestly, I have never used the convenience functionns in DBI like selectall_arrayref, so I don't know if you are using it right. Why don't you try going one step lower and calling prepare, execute, and fetchall_arrayref separately?

Thanks. I tried Data::Dumper and here's the output:

<br>
use Data:: Dumper;
<br>
print Dumper $dbh;   <i>###This displays $VAR1 = bless( {}, 'DBI::db' 
+); -does this mean DB connection was established? (do need an answer 
+here)</i>
<br>
print $rows; <i>###This displays ARRAY(0x1ed0ad8)</i>
<br>
print Dumper $rows; <i>### This displays $VAR1 = []; which means the a
+rray reference is empty-but why?</i>
<br>
[download]

I also tried fetchrow_hashref():

my $rows=[];
    $sth = $dbh->prepare( $SQL );
    $sth->execute();
    
    push @{$rows}, $_ while $_ = $sth->fetchrow_hashref();
    
    print Dumper $dbh; #Prints $VAR1 = bless( {}, 'DBI::db' ); 
    print Dumper $sth;#Prints $VAR1 = bless( {}, 'DBI::st' ); 
    print Dumper $rows; #Prints $VAR1 = [];
[download]

Same problem. Surprisingly, if you look at the code in my previous posts, I used selectcol_arrayref successfully in the retrieveFormData function so the DB connection seems to be fine. What could possibly be wrong?