I always try to look at the context of the question as well. I try to figure out not only what they are trying to do, but why they are doing it as well as how they are doing it. Yes, there is often a strong risk of coming across as pushy, but most people appreciate the "ancillary" help as well as the direct answer to their question. Often times this involves showing another way to do something. The best threads on this site (in my opinion) is where someone asks (or indirectly asks) "How can I do X?" Then many people all contribute different ways of doing it, some perhaps "better", some "faster", but mostly just different. Sometimes the discussion goes far afield from the original question - which is a very good thing, and one of the strengths of the monastery.