PerlEx

RichardH has asked for the wisdom of the Perl Monks concerning the following question:

Replies are listed 'Best First'.
RE: PerlEx by lemming (Priest) on Nov 15, 2000 at 21:15 UTC
Have you started by looking at Troubleshooting at ActiveState? I'm afraid just saying it went kaput is not going to help people figure out your problem.	[reply]
RE: PerlEx by Fastolfe (Vicar) on Nov 15, 2000 at 21:07 UTC
I'm sure there are people here that can help you with this, but I'm wondering why you don't just go to ActiveState tech support and ask them?	[reply]
RE: RE: PerlEx by gregorovius (Friar) on Nov 15, 2000 at 22:30 UTC
Tech support for PerlEx sucks. It took them two weeks to get to a question I asked and then didn't provide a solution for it. The problem I had was related to a bug in both program and documentation, so I think they should have paid more attention to it; but the bug I was needing a fix for had been filed by other four months before and they hadn't yet gotten to it. Given this evidence of poor support I had to stop trying to use the product. (And PerlEx comes as closed-source binary, which also sucks) If you want more attention then you may need to buy a support contract. You can also look at their bug-tracking system to see if your problem has been experienced by others.	[reply]