Even if hotmail uses Perl, what makes you think Hotmail uses Perl programmers for techsupport?

Can't say that I've noticed Perl programmers are more or less helpful/friendly than programmers using other languages. I do notice that certain areas of the Perl community (i.e. Perlmonks) have the tendency to find themselves, the language and everything related to it better than something else.

Kind of like teenagers with their favourite pop artists. ;-)