in reply to Some musings on online documentation
As for userdocs in general ... I have to disagree with you. The best people to write and edit user guides are power users. The best people to provide feedback on user guides are novice users. So, merge the two of them together, a la the MySQL manual.
The moderator(s) should include a developer, a tester, and several end users who have volunteered for this. They should meet at least once a month to go over anything that pops up.
Now, in terms of the docs themselves - I would have the documentation maintained in a source control repository - my favorite is Subversion. This way, whenever an app loads, it can go ahead and update to the latest version of the docs.
You can also track how the user guide has changed over time, so that the next user guide that's written can be done with "lessons learned" in mind.
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Re^2: Some musings on online documentation
by hardburn (Abbot) on Apr 18, 2005 at 13:40 UTC |