As part of my job, I recently participated in some training on an app that the US Department of Defense is rolling out to streamline its procurement processes. I was impressed with both the user-friendliness of the app and the professionalism of the DoD people I worked with.

On the other hand, I discovered the article in question at Phil Windley's Technometria and Dr. Windley tended to agree with Edelstein, although he wasn't as pessimistic. Dr. Windley had been the CIO for the State of Utah for several years.

I got a kick out of the subtitle for Windley's blog: "Organizations Get the IT They Deserve"

Scott