in reply to Re: perl based support ticket system?
in thread perl based support ticket system?

Seconded. I use RT w/RTFM for customer support, and it's made my life much, much easier. I am particularly fond of RTFM's canned responses, and have reached the point at which about 20% of my tickets can be resolved with a canned response.
  • Comment on Re^2: perl based support ticket system?

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Re^3: perl based support ticket system?
by parv (Parson) on May 25, 2006 at 04:31 UTC
    Hmmm ... i can't decide if above was a sarcastic reply or a genuine one. :-/

      RTFM is the RT FAQ Manager. It's definitely a pun, but Best Practical seems to like that. For example, see the origin of the name for Jifty.

      -xdg

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