in reply to (OT) Fixing Line Endings

Haven't they considered telling their customers to transmit their files as text files instead of binary? Pretty much every ftp client I know of can do this. IMHO, properly uploading files falls in the same category of requirements as a correct shebang line.

Creative solution, though, I'll give you that :)

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Re^2: (OT) Fixing Line Endings
by Ovid (Cardinal) on Nov 30, 2006 at 14:48 UTC

    We have thousands of customers. Every time you give a customer one more thing they have to remember means more calls to the support center when they forget what we tell them.

    Cheers,
    Ovid

    New address of my CGI Course.

[reply]
      Sure, sure. Everything you can do to avoid support calls is valuable. That doesn't mean you shouldn't avoid the opportunity to educate your customers: I would have first opted for a customized HTTP_INTERNAL_SERVER_ERROR.html (or whatever your 500 template is), including links to an FAQ entry detailing how to upload programs.
[reply]

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