Very good ruzam, very good, indeed! Now let's take a look at your score then, shall we?

Laziness: yep, doesn't want to wait on the phone, and definitely put in more energy on the front to save time later. But you aren't done yet, because the cable guys don't actually show up when they need to yet. I grade 8/10

Impatience: well yeah, the entire purpose reeks of this. 10/10

Hubris: you posted it here. and you're surely a ray of sunshine to your cable company's tech support. 10/10 and i'd go higher if i could.

Total: 28/30, thanks ruzam!

Let's see if my "media changer" (that changes my municipal fiber line into ethernet) has a web interface too...