I think a closely related question to yours is
"How good are our current FAQs ?"
A number of SoPW posts would seem to indicate that the poster hadn't read the FAQs at all. It doesn't matter how the document gets refined if it isn't read.
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No.
A good FAQ should always exist.
ALSO, making it KNOWN to the users that the FAQ DOES INDEED EXIST is the problem at hand.
So, put the FAQ FIRST in your documentation.That is my suggestion.
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I'm not arguing with you. Quite the opposite, I agree with you.
What I'm saying (poorly) is that the top of each page of this site says Q&A. The Information bar on the right includes PerlMonks FAQ, Guide to the Monastery and Perl FAQ.
More than a few posters have never taken the time to look at these resources before posting a question. How do you compel a visitor to the site to read the fabulous FAQ (RTFFAQ?)?
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