1)Absolutely, the admin will be able to grant permission at different levels depending on the user and his need to know function.

2)Correct again, all RFI's will be archived or marked so that only the admin can retreive archived or "deleted" rfi's.

3) I am waiting for my wife to design the graphics and fill up the front page with neat buttons and related information.

Each RFI accound would be independant of another though the admin would be able to get a "bird's" eye view of the entire scope of CA activity that the firm is involved in, arent databases wonderfull?