Ah - but commercial support is important for a different reason (you're aware of this, but others might not be). In certain places, you are not allowed to introduced "unsupported" software. And support necessarily means getting an invoice, and budgeting for that invoice. That's the advantage ActiveState has over Strawberry. How responsive AS are with their support I don't know, but I'm not the one paying our AS contract or opening tickets with them :).