in reply to Turning A Problem Upside Down

Wow! Limbic~Region, that is awesome! Thanks so much for sharing that; it really has me thinking.

I have, over the last several weeks, been struggling with a mentoring issue from one of my mentorees.

My mentoree, a budding systems engineer who is on the brink of becomming a Chief Systems Engineer on a project of his own. In that capacity much of the "engineering" is done by the systems engineers working for the "Chief" and the "Chief" takes on responsibilities for a much broader range of challenges (e.g., politics, customer interactions, security, safety, etc.). The transition from largely pure engineering to this broader challenge is the normal stumbling block and is why I spend a lot of time mentoring them to help them "find their stride".

Find that "stride" is unique to each individual and it is up to me to try to "bring it out." I find that the Socratic Method largely works; but occasionally I encounter unique challenges; and that was this case.

The mentoree's inquiry (in response to a question of mine to him) was "I watch you in meetings and I am struck by the frequency that you inocuously turn the meeting completely around and embark on a completely differnt solution direction. How do you do that? How do I learn to do that?"

At the time, I was a bit taken aback because I hadn't ever really realized that I did that. But as I thought about it more and more, I realized that it has always been apparent to me how easily folks, especially in groups, tend to lock into a single solution and then beat it to death...especially if it doesn't really solve the problem. This is true not just for engineering/technical challengs, but for human interactions (e.g., politics, inter-personal challenges, etc.), too.

Hence, over the years, I find myself almost always and almost uncounsciously, taking a problem and making myself step back and, as Limbic~Region says, "Turn the problem on its head." I try to find ways to look at or envision the problem from completely different perspectives.

An example is a recent stand-off between two different operations organizations who have very different opinions and perspectives on how to operate a particular type of systems. They have fought mightily over the past 2 decades and never seem to be able to make any progress towards "working together"...and working together, in this instance, is vital. One of my jobs, given almost 2 decades of directly operating this type of system, was to find a way to normalize the operations and bring these two organizations together so that we could leverage the "best" of both organizations' capabilities.

I realized that everyone was focused on what made their approach uniquely the "best" solution and I needed to get them all to realize that *neither* solution was "best." That they needed to each realize the limitations that their individual solutions presented (and I had tons of experience with what *didn't* work with both organizations' approaches). I realized that only when they could see their own weaknesses could they begin to see how the other side's approach shored up the weakenesses.

It is, of course, not normally a good strategy to focus on weaknesses; it makes everyone uncomfortable and territorial.

But, just as Limbic~Region did in his challenge, it is often the weaknesses that highlight the need for a different strategy.

For what it's worth, my strategy worked and it was that shift to a whole new approach, that my mentoree was inquiring.

An important aspect for me, and I see that one of the responders similarly talked of working with his friend, is getting other people to consider the problem and to listen carefully to their "take" on it. For me, the hardest thing to do...and to get others to do...is to not "tune out" other people's approaches. I have found that the vast majority of "leaps" into new solutions for me have come from ideas (sometimes just small, seemingly insignificant, comments) that came from someone with an entirely different perspective on the problem.

So, at least for me, the first step is to force myself to step back and try to think about the problem in entirely different ways. This did not come naturally and took me many years to begin to do it effectively and somewhat automatically.

The second step (not always possible, of course) is to listen to others' perspectives and ideas on the problem. In this, I don't usually focus so much on their particular ideas of how to solve the problem; rather, I try to think about how and why they are solving it they way that they are. This is one of the tremendous values, for example, that the Monestary brings to me. It is not the particular solutions that the Monks offer that is most important to me. Rather, it is their thinking and perspective on the problems that teaches me so much.

I have, on more than one occasion, even found myself repeatedly...for the same problem...stepping back and looking of yet more ways of seeing the problem...i.e., "standing it on its head, on its side, on its back, on its other side...." The need for such is rare, but I think that is what Limbic~Region did in his quest, too. And it paid off, obviously.

I think, at its heart, that innovation flows significantly from that ability to "turn a problem on its head."

So that is how I answered my mentoree, and it has formed the basis of some little exercises that I've been doing with him. I've picked out a few challengs and spent about 1/2 an hour or so on each with him eliciting a solution and then embarking on the exercise of "turning the problem on its head" to see what he might discover. I don't know, yet, if that will help him. But it always makes for some fun discussions and it seems to have yielded some "Ah-ha" moments for him, too. He is a budding Perl programmer, so I am thinking about trying to formulate a Perl example. Limbic~Region's example is a bit too complex and my mentoree doesn't have the math background, probably, to tackle that specific one. But it gave some food for thought and I think I can find an appropriate Perl challenge for him.

Thanks, again, Limbic~Region. Sharing your thoughts really crystallized my own thoughts and was uncannily timely.

ack Albuquerque, NM

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Re^2: Turning A Problem Upside Down
by Limbic~Region (Chancellor) on Aug 21, 2009 at 17:32 UTC
    ack,
    Thank for your response. I too use it for actual issues and not just academic problems. It might not be obvious, but I don't think this is a strategy that should be applied frivolously to real world problems. This is why I stressed that this was the real game to me. Conventional wisdom should only be set aside when it makes sense. It became "conventional" and "wisdom" for a reason. I guess what I am trying to say here is that every problem shouldn't be attacked from all angles for the sake of doing it when the obvious straight forward approach works. I do advocate practicing the technique on your own liberally - even as just a thought experiment, because it is a skill that is improved with practice and becomes invaluable when needed for actual problems.

    For me, the hardest thing to do...and to get others to do...is to not "tune out" other people's approaches. I have found that the vast majority of "leaps" into new solutions for me have come from ideas (sometimes just small, seemingly insignificant, comments) that came from someone with an entirely different perspective on the problem.

    I find that a far easier task than not tuning out someone who is describing an approach I have already considered and dismissed. I have to force myself to keep listening to make sure they do not bring new information to the idea that I hadn't considered before dismissing it. Otherwise, I find myself abruptly cutting them off and explaining why it won't work. In comparison, it is relatively easy for me to listen to a completely new or different idea. I agree though that even that is a struggle when I believe I have already thought of the best solution.

    Cheers - L~R

      It might not be obvious, but I don't think this is a strategy that should be applied frivolously to real world problems. This is why I stressed that this was the real game to me. Conventional wisdom should only be set aside when it makes sense. It became "conventional" and "wisdom" for a reason.

      "That's brilliant," Cargill said warmly. "A brilliant suggestion, Mr. Staley."

      "Then we'll do it?"

      "We will not. [...] And besides, it's a nitwit idea."

      "Yes, sir."

      "Nitwit ideas are for emergencies. You use them when you've got nothing else to try. If they work, they go in the Book. Otherwise, you follow the Book, which is largely a collection of nitwit ideas that worked."

      The Mote In God's Eye
      Larry Niven & Jerry Pournelle

        Wow! The Moat In God's Eye by Larry Niven & Jerry Pournelle...I read that many, many decades ago and loved it. Larry Niven, in particular, was one of my favorite SF writers.

        That quote is wonderful and I love it...especially in the context of this thread.

        And with that quote, IMHO, you very nicely, interestingly and possibly tied together Limbic~Region's thread with one that ELISHEVA started recently regarding "Best Practices." Very nice!

        ack Albuquerque, NM

      Limbic~RegionWow! You wrote:

      ...It might not be obvious, but I don't think this is a strategy that should be applied frivolously to real world problems.

      I absolutely agree. I also agree with your words:

      ...I do advocate practicing the technique on your own liberally - even as just a thought experiment, because it is a skill that is improved with practice and becomes invaluable when needed for actual problems...

      You "hit the nail on the head" regarding it being a skill that is improved with practice. That is what I fervently hope for with my nentorees...that with practice they will become better at it.

      I have been comtemplating your comment about being careful not to apply it "frivously". I think that is an incredibly important observation and one that is always just under my radar screen but that should be more above that screen.

      I have occasionally seen the newbies trying to use the technique when it isn't necessary or when it is counter-productive. Each time it just felt "wrong" to me but I couldn't quite put my finger on what was making it feel that way to me. Your words crystalized what I guess I felt instinctively...one also has to learn when and how best to apply the technique(s).

      I think I need to work on some exercises/"posers" (as Number 5 in the movie "Short Circuit" said) to the mentorees to try to help them begin to learn when it is appropriate and beneficial to use the "turn the problem on its head" strategy.

      Thanks so much for that insight.

      ack Albuquerque, NM