TOLLIE RAY MULLINS II 6427 71st Street North, Pinellas Park, Florida 33781 Phone: (727) 546-5305 E-mail: tolliem@us.ibm.com or trmullins2@usa.net SUMMARY OF QUALIFICATIONS * Red Hat Linux Certified Engineer with over 3 years experience performing System Administration and System Software/Hardware Integration and Development on SCO UNIX 5.04, Red Hat Linux 6.2/7.0, Slackware Linux 7.1, IBM OS/2, IBM 4690 Operating System, and Microsoft Windows NT 4.0/2000. * 3 years experience performing LAN/WAN network administration. * Skilled in analyzing, evaluating, and resolving complex technical support issues. PROFESSIONAL EXPERIENCE IBM Technical Services Group, IT Professional January 1999 to Present * Develop UNIX/Linux system administration tools using the PERL programming language, and Object Oriented Methodology. * Develop technical design requirements, technical specifications, technical analysis, and test plans, for software tools developed. * Conduct code peer reviews of software tools developed in-house. * Working knowledge of PostgreSQL open source database server and SQL. * Interface directly with IBM and customer IT Management to provide technical analysis and proof of concept verification on new technologies to be integrated into existing environments. * Operate as a member of the IBM Technical Services Group, providing systems technical support, hardware integration, and software development for over 2700 Retail stores. * Perform network administration on a Wide Area Network that has more than 6,000 UNIX systems * Perform 24 x 7 pager support for field technicians, and technical support/development teams. * Monitor the IBM Tivoli problem tracking database application, and resolve end user problems. IBM, Level 2 Technical Support Analyst March 1998 to January 1999 * Operated as a member of the IBM Technology Refresh Team, providing hardware/software technical support during the Year 2000 technology upgrade of over 6,000 UNIX systems, and over 18,000 IBM/NCR Point of Sale systems. * Monitored the IBM Tivoli problem tracking database application, and resolved end user problems. * Performed technical support on SCO UNIX 5.04, IBM Netfinity 3000 servers, IBM PC 320-325 servers, IBM/NCR Point of Sale systems, and UNIX network printing. * Performed network administration on a Wide Area Network that has more than 6,000 UNIX systems. * Dispatched IBM Level 3, hardware technical support, and software development teams. Norrell Services, Level 1 and 2 Technical Support Analyst August 1997 to March 1998 * As a contractor performed duties equivalent to the position mentioned above under IBM Level 2 Technical Support Analyst. 82nd Airborne Division United States Army, Squad Leader May 1989 to August 1997 * Squad Leader who managed, directed, and trained a team of 9 personnel to include two Team Leaders in a highly stressful Military environment. * Interfaced directly with persons of Military authority to conduct operations planning, personnel management, and logistics planning related to combat operations. * Performed administration duties that directly contributed to the welfare of personnel assigned. * Performed individual performance evaluations and provided feedback to ensure prosperous Military career growth of personnel assigned. EDUCATION 2000-Present St. Petersburg Junior College. 1982 High School Diploma Chattahoochee High School, Chattahoochee, FL. PROFESSIONAL DEVELOPMENT 2001 Red Hat Certified Engineer, IBM 2001 Red Hat Certified Engineer Course RH300, IBM 2000 Web Page Creation, St. Petersburg Junior College 2000 UNIX Level 1 C programming, St. Petersburg Junior College 2000 PERL programming, Global Knowledge 2000 PERL advanced programming with CGI, Global Knowledge 2000 Introduction to UNIX, Linux, St. Petersburg Junior College 1998 UNIX Essentials, UNIX C Shell, UNIX VI Editor, IBM 1994 Mid Level Management Course, U.S. Army 1992 Entry Level Management Course, U.S. Army