It does work in the command line, by default this module add line break \n while you are expecting it to do something like <br>\n for html.

You'll have to look at the documentation to see if you can change the line break it use if not then simply do something like:  $body=~s/\n/<br>\n/g; after your ->format action to replace every new line with "html break" + "new line"

#!/usr/bin/perl

use strict;
use warnings;
use CGI;
use CGI::Carp qw(fatalsToBrowser);

my $q = new CGI;
print $q->header();

my $body = "Hi Lara,<br>
The Email Issue (matter getting shattering/ numbers coming in between<
+br>
etc..) was addressed to Joseph and he is looking into this with highes
+t<br>
 priority. This will be fixed ASAP.<br>Thanks,<br>
<br>
Scott Valentine<br>DS - Manager (Mktng)<br>Xxxxxxxx Software Solutions
+, Inc.<br>XXXXXXXXXXX Medical Transcription Services<br>XXXX Martins 
+Rd.<br>Xxxxxxxx, AZ XXXXX<br>Phone: XXX-XXX-XXXX<br>www.xxxxxxxxxxx.c
+om<br/>";
print $body;
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