That's not the output I get at all. I get the following (minus the rulers):

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1234567890123456789012345678901234567890123456789012345678901234567890

<pre></pre>Hi Lara,<br>&nbsp;&nbsp;&nbsp; The Email Issue (matter
getting shattering/ numbers coming in between etc..) was addressed to
Joseph and he is looking into this with highest priority. This will be
fixed ASAP.<br><br>Thanks,<br> <br/><br/><br/><br/><br/><br/> <br/>
Scott Valentine<br>DS - Manager (Mktng)<br>Xxxxxxxx Software
Solutions, Inc.<br>XXXXXXXXXXX Medical Transcription Services<br>XXXX
Martins Rd.<br>Xxxxxxxx, AZ XXXXX<br>Phone:
XXX-XXX-XXXX<br>www.xxxxxxxxxxx.com<br/>

1234567890123456789012345678901234567890123456789012345678901234567890
         1         2         3         4         5         6         7
[download]

That looks well wrapped to me, and that's exactly what I'd expect. Now, it looks like you're treating the wrapped text as HTML. That makes no sense.

I'm not sure what you're trying to do exactly. It sounds like you want to limit the width of some paragraphs in an HTML document (although you don't even use paragraph tags to mark your paragraphs). If so, limit the width of the paragraphs. Consult your CSS reference with respect to the width property.