in reply to Sometimes, just saying "Thank You" is not good enough

If the bug report doesn't contain enough info, ask for more info. If they can't provide the info, close the report. If it's a real bug, someone else with more skills/experience will report it sooner or later.

Jenda
Enoch was right!
Enjoy the last years of Rome.

  • Comment on Re: Sometimes, just saying "Thank You" is not good enough

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Re^2: Sometimes, just saying "Thank You" is not good enough
by Anonymous Monk on Jun 13, 2010 at 21:51 UTC
    If they can't provide the info, close the report. If it's a real bug, someone else with more skills/experience will report it sooner or later.

    Or give the bug reporter a program which will record/report enough information to reveal bug/fix

[reply]

      Good joke! Let me know when you write a program that can read the person's mind. And start itself automatically as the person is about to start mailing for help.

      Jenda
      Enoch was right!
      Enjoy the last years of Rome.

[reply]

        If it can't be repeated, it never happened.

[reply]
        So someone reports test failure in your module, it just says "not ok" or "Unknown error", and your solution is to close the bug, because someone else with more skills/experience will report it sooner or later. You're the one who wrote the failing test which doesn't hint at the problem, maybe you should write a better test.
[reply]

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