yossiran has asked for the wisdom of the Perl Monks concerning the following question:

I know it is an installation rather than Perl Wisdom question but I do not know where to ask for assistance.

I installed strawberry-plus-padre-0.63.msi on English Windows 7 with Hebrew locale and got it with Hebrew UI. I didn't find a way to change UI language so I tried to uninstall in order to reinstall after changing to EN-US locale.

During the uninstall process I got:
Windows - Application Error - The instruction at 0x10008368 referenced memory at 0x10008368. The memory could not be written.
The uninstall UI remains on "Gathering Required Information" forever grabbing 50% CPU.

How can I uninstall strawberry-plus-padre-0.63.msi ?
Thanks,
- Yossi Ran
  • Comment on Uninstall of strawberry-plus-padre-0.63.msi fails - How can I uninstall it?

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Re: Uninstall of strawberry-plus-padre-0.63.msi fails - How can I uninstall it?
by syphilis (Archbishop) on Oct 05, 2010 at 01:31 UTC
    How can I uninstall strawberry-plus-padre-0.63.msi ?

    Just wondering what happens if you try to install again (over the top of the existing strawberry installation) without first uninstalling ... not sure if that would work, but it's the first thing I'd try if 'uninstall' didn't work.

    If the "first thing" didn't work, the second thing I would try is to just manually remove the strawberry installation, then install again to the original location.

    You should also report the problem to the strawberry developers.

    Cheers,
    Rob
[reply]

      I actually wanted to install again but the "Change" and "Repair" options are grayed out and the only possible option is "Remove". Following your suggestion " just manually remove the strawberry installation" I removed the installation directory - "Change" and "Repair" are still grayed out but I can uninstall via Control Panel - Programs. The uninstall seems to succeed although it doesn’t remove the settings from the registry. Now I can install again.

      As for the UI language issue, I found out that it is determined on initiation of the UI and not during installation. When I open the UI it checks the "Formats" ?!? name in 'Regional and Language settings' and sets the UI language accordingly.


      Thanks a lot,
      - Yossi
[reply]
Re: Uninstall of strawberry-plus-padre-0.63.msi fails - How can I uninstall it?
by Anonymous Monk on Oct 05, 2010 at 07:04 UTC
    but I do not know where to ask for assistance

    one often overlooked place is the source of the software :)

    since its an MSI installer , I would also look for help at microsoft. The possibilities seem to be

    • more information might be available in event viewer (eventvwr.EXE)
    • bad hardware/ram module (run memtest...)
    • missing service not running
    • insufficient permission (allow to interact with desktop)
    • bug is resolved by some hotfix/windows update
    • there is interfering malware/spyware (run hijackthis/spybot/adaware....)

    so to manually uninstall

    • find and delete your strawberry perl directory ( rm -rf strawberry )

      This should be enough to allow for reinstall

    • you might need to fire up add/remove programs (and some cleanup tool whose name i can't recall) to remove strawberry perl program entry
    • fire up regedit and search for and remove references to strawberry (path/pathext/assoc ..)
    • maybe cleanout "%userprofile%\local settings\application data\perl..."
    Thats it :)
[reply]
[d/l]
      The Uminstall problem is partially resolved but good enough for me.
      Please see details in my reply to syphilis.

      Thanks anyway,
      - Yossi
[reply]

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