in reply to Matching a question in text

How about this :

Next to the feedback form you provide a few links to the FAQ's themselves, making sure you put enough "Please read the faq's before submitting any questions!" type of hints around it.

Educating the user is the key to successfull user support..

Jorg

"Do or do not, there is no try" -- Yoda

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Re: Re: Matching a question in text
by swiftone (Curate) on Jun 26, 2001 at 01:09 UTC
    That's already being done :) I try and tell myself there are far more people who read the FAQs and are happy. I'm not sure I believe it, but I keep telling myself.
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