in reply to Matching a question in text

You are asking for A.I....

I would define a set of keywords and keyphrases for FAQ questions, then make some sort of threshold check against the question asked by the user... anything else is just that much more work for not many more results...

                - Ant

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(tye)Re: Matching a question in text
by tye (Sage) on Jun 26, 2001 at 01:10 UTC

    And you should have a bunch of old requests laying about for testing whether whatever you come up with works for the typical requests that you get.

            - tye (but my friends call me "Tye")
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Re: Re: Matching a question in text
by swiftone (Curate) on Jun 26, 2001 at 01:10 UTC
    I realize nothing will be perfect. I was trying to see if anyone had done this before, and what model is most efficient. How do you recommend I run a "threshold check"? By percentage of keywords matched?
[reply]
      percentage of keywords matched... maybe even weight the keywords and keyphrases and take anything that gets 5 points, or 10, or 2... or more, of course... kind of a reverse search

                      - Ant

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