Viewing a directory listing requires read permission on the directory, but entering the directory and viewing the files inside it requires execute permission on the directory. He could be talking about something like that, where he has read permission for everything but can't see some files because he doesn't have execute permission on all directories. That's not real security, and it wouldn't make a lot of sense, but not much about this situation seems to.
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Let's not try to guess what might be the case. Let's see whether the OP can describe what his actual problem, in a what that he can be helped. (But, if it is the case you're describing, it's again ACLs that will come to the rescue).
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