I remember having to train a help desk staff where I worked on the concepts of social engineering because of an incident where someone called the HD and the conversation went something like this:
HD: Help Desk, this is Rick, how can I help?
Caller:

Hi! I seem to have to have forgotten my password and I'm locked out, can you reset my password to "welcome"? I'll change it to something else after I get in.

HD:

What is your name?
Caller:

OH! My name is Rick C*****!
HD

(composing himself as his name is Rick C*****) Oh really? That's my name...
Caller:

**** Click! ****

As a result of that incident I was tasked with developing procedures that the Help Desk could use to verify the identity of callers. (call backs, challenge/response, etc.) There were several other attempts after that which were foiled as the company became larger and more visible.

Peter L. BergholdBrewer of Belgian Ales
Peter@Berghold.Netwww.berghold.net
Unix Professional

In reply to Re: Security: Technology vs Social Engineering by blue_cowdawg
in thread Security: Technology vs Social Engineering by chunlou

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