Ah tech support. I don't miss those days at all. I hated it. I quit 4 days before my paid vacation because I couldn't do it a single day more.
A few from my past.
The woman who said everytime she put a CD in here computer, it klanged and disappeared. (She was sticking them in the air vent of a mainframe)
The 2 hour call with a very nice a very legally deaf gentleman who's BIOS battery died right after installing one of our customer's software.
A panicked customer who thought he had wrecked his store. I fixed it only to be greated by an image of an 70+ year old man in a diaper and bonnet sucking on the teat of a nubile 20 something woman. (It was an adult diaper fetish store as I found out.) I laughed in his face. Couldn't help it.
The woman who was trying to copy a Curious George CD-ROM to floppies. (Lots of time on here hands)