From my experience in user support: they might not even be aware that email is involved. Could be sent by fax or telepathy :-)

Joking aside, if I'm deeply concentrating on some complicated matter, I tend to totally blend out everything else. This (although overly legalese) wording would remind me the system has other parts that matter, too.

In reply to Re^8: Reporting a bug in Perl is tricky by soonix
in thread Reporting a bug in Perl is tricky by rdiez

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