Esteemed Monks,

I now have around 600 users of one programme I have written. In computer savvy terms they range from a few highly intelligent users to the vast bulk of basic Windows users who can barely navigate around their machines. It is the latter who casue me the most support hassles. Some time back I added a "debugging window" to the product, and this has proved helpful in assisting users. But onyl if I can have a support hound on the phone with them and they can read back the information accurately.

I am contemplating adding an "email-in-troublshooting-log" capability. Have the user run the programme, and after the problem occurrs, select a menu option and email a copy of the log to my support crew.

Has anybody done this? Any sugestions as to a logging module to use? All suggestions and comments welcome.

jdtoronto

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