Rather than overtime #1 should be covered by proper work schedules. These things are usually known in advance and schedules of the individuals involved can generally be adjusted to cover it without overtime

#2 shoudl be coverd by some sort of rotating on call schedule that covers at least the triage of these issues. Actual over tiem should be kept to a minimum by not expecting a regular 8 hour work day following the completion of an emgergency all nighter. And yes I have wokred jobs where this was the attitude. "Why are you going home at 11 am for the day!??" "Maybe becuase I have been here working with the vendor to fix the problem for 20 straight hours?"

Of course we are not helped by those in our profession who sit on their hands while things go to hell .. so that they can pull all nighters to 'save the day' before some important event and be heroes. I have seen way too much of this (especially with government contractors) those who create emergencies by negligence and shine when they put in massive overtime to save the demo. They get promoted for their "dedication", where those who do their work diligently abnd correctly are unknown to the senior managment and remain mostly invisible.

Misha/Michael - Russian student, grognard, bemused observer of humanity and self professed programmer with delusions of relevance

In reply to Re^2: Overtime: the "Bad News" Warning Sign by MishaMoose
in thread Overtime: the "Bad News" Warning Sign by locked_user sundialsvc4

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