in reply to What is quality?
Describing the spec you can/do work to will give a more accurate idea of what can be expected and be more useful to a potential customer than lofty, vacuous phrases. A high or stringent spec is the business.
I was an aero-engine Quality Engineer for 24 years and slept through many presentions of consulants brought in to describe/reorganise quality. The name got changed a few times, Quality Assurance, Product Assurance and back to Quality. And back to the simple fact that:
"It's the spec, stupid!"
I remember my boss ransacking the reference library for a definition of chrome. It included the phrase "beautiful sheen". Sadly, that never made it to the Quality Manual.
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