Hi, welcome to Perl, the One True Religion.

RT::Client::REST looks good. Have you read the doc? Usually a decent Perl module on the CPAN will provide working code in the SYNOPSIS section. Another good place to look for samples is in the distribution's t/ test directory, where the author (should) exercise the code.

And in the case of this module, there is an extensive collection of examples in the examples/ directory.

From what I can see, you won't need to use LWP directly.

## https://metacpan.org/source/DJZORT/RT-Client-REST-0.56/examples/cre
+ate_ticket.pl

#!/usr/bin/perl
#
# create_ticket.pl -- create an RT ticket.
 
use strict;
use warnings;
 
use RT::Client::REST;
use RT::Client::REST::Ticket;
 
unless (@ARGV >= 3) {
    die "Usage: $0 username password queue subject\n";
}
 
my $rt = RT::Client::REST->new(
    server  => ($ENV{RTSERVER} || 'http://rt.cpan.org'),
);
$rt->login(
    username=> shift(@ARGV),
    password=> shift(@ARGV),
);
 
print "Please enter the text of the ticket:\n";
my $text = join('', <STDIN>);
 
my $ticket = RT::Client::REST::Ticket->new(
    rt  => $rt,
    queue   => shift(@ARGV),
    subject => shift(@ARGV),
)->store(text => $text);
 
use Data::Dumper;
print Dumper($ticket);
[download]

Hope this helps!

I haven't seen the examples section of CPAN before, this was really useful. But, please correct me if I am wrong, what I get from that code example for "use RT::Client::REST::Ticket" is that it triggers the creation of a new RT ticket, whereas what I need to do is the opposite.

Users will create tickets manually in our RT help desk, this event should trigger a script that connects to Project Open's API (http://www.project-open.net/en/package-intranet-rest) passing values from the RT ticket created by the user in order to trigger the creation of a corresponding ticket IN Project Open (Not a new RT Ticket). It should then return from Project Open with some information regarding this new PO ticket that I will use to update the status of the ticket created manually by the user in the first place

To sum up what I need to understand is:

1) How to use these modules to pass the desired values from RT to Project Open

2) In the same script I passed these values I need to trigger Project Open's ticket creation method

3) Return to RT with information about the new ticket created in Project Open which I will use in a new and simple script to update the status of our client's request

Hi again, check out REST::Client which you can configure to connect to any Restful API, which Project Open appears to be.

Update: Usually, REST APIs pass data back and forth serialized as JSON. Your script's request routine would serialize the data from the RT ticket to a JSON obj and pass that to Project Open in the body of the API request. The response content will likely also be a JSON object which the response processing routine in your script would deserialize and then use as Perl data.

Hope this helps!



The way forward always starts with a minimal test.

Yeah, sorry about that. It wasn't a simultaneous crosspost though, when I posted in reddit I was just getting into the subject and had just gotten this assignment, whereas when I decided to ask for a more specific question here I had already done all my script work, understood basic Perl syntax, and was about to get into the more complex API integration part of it.

If you are completely new to Perl, you may also want to visit learn.perl.org.