Re^2: Perl Acolyte in need for some guidance regarding RT integration with project management app.

I haven't seen the examples section of CPAN before, this was really useful. But, please correct me if I am wrong, what I get from that code example for "use RT::Client::REST::Ticket" is that it triggers the creation of a new RT ticket, whereas what I need to do is the opposite.

Users will create tickets manually in our RT help desk, this event should trigger a script that connects to Project Open's API (http://www.project-open.net/en/package-intranet-rest) passing values from the RT ticket created by the user in order to trigger the creation of a corresponding ticket IN Project Open (Not a new RT Ticket). It should then return from Project Open with some information regarding this new PO ticket that I will use to update the status of the ticket created manually by the user in the first place

To sum up what I need to understand is:

1) How to use these modules to pass the desired values from RT to Project Open

2) In the same script I passed these values I need to trigger Project Open's ticket creation method

3) Return to RT with information about the new ticket created in Project Open which I will use in a new and simple script to update the status of our client's request

Comment on Re^2: Perl Acolyte in need for some guidance regarding RT integration with project management app.

Replies are listed 'Best First'.
Re^3: Perl Acolyte in need for some guidance regarding RT integration with project management app. (Updated) by 1nickt (Canon) on Apr 21, 2020 at 19:32 UTC
Hi again, check out REST::Client which you can configure to connect to any Restful API, which Project Open appears to be. Update: Usually, REST APIs pass data back and forth serialized as JSON. Your script's request routine would serialize the data from the RT ticket to a JSON obj and pass that to Project Open in the body of the API request. The response content will likely also be a JSON object which the response processing routine in your script would deserialize and then use as Perl data. Hope this helps! The way forward always starts with a minimal test.	[reply]

Replies are listed 'Best First'.

Re^3: Perl Acolyte in need for some guidance regarding RT integration with project management app. (Updated)
by 1nickt (Canon) on Apr 21, 2020 at 19:32 UTC

Hi again, check out REST::Client which you can configure to connect to any Restful API, which Project Open appears to be.

Update: Usually, REST APIs pass data back and forth serialized as JSON. Your script's request routine would serialize the data from the RT ticket to a JSON obj and pass that to Project Open in the body of the API request. The response content will likely also be a JSON object which the response processing routine in your script would deserialize and then use as Perl data.

Hope this helps!

The way forward always starts with a minimal test.

[reply]