in reply to Bugzilla vs. PerlDesk - A survey

krisahoch wrote: be aware that I will be quoting you.

Okay, you can quote me: how can we possibly give any informed responses without being informed of:

And I wouldn't mind seeing the schema, either.

Don't get me wrong, Bugzilla leaves a lot to be desired, but I am hard-pressed to believe that someone can spend two weeks on a software package and produce a reasonable alternative. Of course, I know it can be done, but you'll have to offer some evidence of that (see the bullet points above.

The last point, about your problem space, is really important. If PerlDesk is tremendously inferior to Bugzilla for most of us, it still may be a better option for you, depending on your needs.

Cheers,
Ovid

Join the Perlmonks Setiathome Group or just click on the the link and check out our stats.

Replies are listed 'Best First'.
Re: Re: Bugzilla vs. PerlDesk - A survey
by krisahoch (Deacon) on Jul 09, 2002 at 16:44 UTC
    Ovid. I didn't say that I came up with an alternative solution, I said that I found an alternative solution
    Now after a couple of weeks, I found out about a great little program called PerlDesk written by J Bennet

    Please remeber I mean only for Support Tracking, not bug, or project management tracking.

      My apologies! You're perfectly correct. I just downloaded Perldesk and am looking at it now. It's much prettier, but it is not nearly as feature rich (for example, in the demo, I see no support for dependencies). Also, I see some problems in the code, but I have to get back to work and concentrate on them later.

      Cheers,
      Ovid

      Join the Perlmonks Setiathome Group or just click on the the link and check out our stats.

      Please remeber I mean only for Support Tracking, not bug, or project management tracking.

      In reality they are related very closely. In company where I'm working now we use RT for both bug and project management tracking. IIRC initially RT was designed to provide support tracking (RT = request tracker).

      --
      Ilya Martynov (http://martynov.org/)