For something like that I might even add a feature where the on-call person who does the fix runs a little script that sets a flag to indicate the last time a human responded with a fix, and if a new event comes in after that time, but in less than an hour, it sends the email because either the fix didn't fix it or a new event has showed up to set things off and you want someone to respond right away.

In reply to Re^4: Email Thresholding by bitingduck
in thread Email Thresholding by bfdi533

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