Hi all.

A friend of mine recently asked me if I had ever worked with VoiceXML. Being an inquisitive person, after I said I hadn't, I asked what kind of project he was considering applying it to.

He works for a large insurance company where they receive inquiries regarding damage claims, etc. Various companies call and ask:

• How much will you pay on this claim?
• What is the authorization number?
• Etc...

The current thought around the office is this:

• Allow outside inquiries to come in through the caller's touch tone keypad ( DTMF entries ).
  
• A connection is made to an Oracle database ( on-site ) in order to obtain the pertinent info.
  
• The requested info is spoken to the caller via VoiceXML.

He is resonably skilled in using C++ and java but doesn't know perl at all. So, if possible, could any of you provide me with a suggestion or two regarding how *you* would approach this project? My University is offering an XML course next semester ( January ) so I will be unable to help with regard to the VoiceXML details. I did however mention using perl and he seemed interested in the idea.

Thanks in advance for the help,
-Katie.

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