I think a closely related question to yours is
"How good are our current FAQs ?Are they really useful/good/helpful
or does their content send to the user a message homophonic to FAQ?"
It would be very nice to see better and more encompassing FAQs.
A related quote to your question is due to
Edsger W. Dijkstra:
"And a second, but not less important challenge is how to mould what
you have achieved in solving the first problem, into a teachable
discipline: it does not suffice to hone your own intellect (that
will join you in your grave), you must teach others how to hone theirs."
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