How about this :

Next to the feedback form you provide a few links to the FAQ's themselves, making sure you put enough "Please read the faq's before submitting any questions!" type of hints around it.

Educating the user is the key to successfull user support..

Jorg

"Do or do not, there is no try" -- Yoda

In reply to Re: Matching a question in text by jorg
in thread Matching a question in text by swiftone

Title:
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