The paying subscribers of "The Perl Journal", TPJ have not yet seen issue 20, Winter 2000. That is old news, covered here and at use.perl.org .

It is now Spring 2001, where is issue 21? Has ANYONE been asked to contribute to #21?

EarthWeb apparently only sends a form letter to emailed questions, and in my experience then refuses to respond at custserv@tpj.com .

In fact, for all practical purposes the magazine is discontinued and Earthweb should refund our money. They have ducked their responsibility long enough.

I think it is time to get some answers. Maybe they will respond more diligently if the questions come from the "Circuits" or business section editor of the New York Times, or the from Wall Street Journal, or from the Attorney General's Office or Consumer Protection Agency of New York state.

What do people think?

Regards, an apparently ripped off consumer...

P.S. I have paid for hard copies of every issue, and I would be happy to receive more and pay for them, but ... come on!

Replies are listed 'Best First'.
Re: TPJ 20 old news, 21 due!
by busunsl (Vicar) on Mar 23, 2001 at 20:42 UTC
    There was something about tpj on use.perl.org recently: here
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Re: TPJ 20 old news, 21 due!
by chipmunk (Parson) on Mar 23, 2001 at 23:02 UTC
    At least Internet.com hasn't forgotten about the Perl Journal subscribers, following their acquisition of EarthWeb.com assets. We've been added to Internet.com's opt-out email lists, in violation of EarthWeb's opt-in email policy.
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Re: TPJ 20 old news, 21 due!
by KM (Priest) on Mar 23, 2001 at 23:11 UTC
    If there is another TPJ to come out, I would expect that it will be issue #20, not a #21. All I know is I was paid for what I did for issue #20 :)

    FWIW... you can still see the online content (for now, at least) at www.tpj.com.

    Other discussion can be found on use Perl;.

    Cheers,
    KM

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Re: TPJ 20 old news, 21 due!
by Desdinova (Friar) on Mar 23, 2001 at 21:58 UTC
    You could try calling them from the tpj.com site..."If you have any questions, please contact the customer service team at: custserv@tpj.com or phone us directly at TPJ Customer Service at (303) 801 - 1400, 8:00 am. - 5:00 pm. MST." May get a human
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      I tried that number (303) 801 - 1400, it is disconnected.

      "Your call can not be completed as dialed. Please check the number and dial again, or call customer assistance."

      I can not find that number or any phone number cited on the web site. Can you provide a URL? Is that number correct?

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Re: TPJ 20 old news, 21 due!
by one4k4 (Hermit) on Mar 23, 2001 at 22:42 UTC
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Re: TPJ 20 old news, 21 due!
by mw487 (Sexton) on Mar 28, 2001 at 01:59 UTC
    I threw in the towel. I called Earthweb at (212) 725-6550 x-2047 and spoke to Ann Simon, cancelling my subscription. I will let you know if I actually get a check and it cashs. But I thought that I better get mine now before the creditors line up at yet another dot com which is adrift in incompetence.

    Sounds like they will cut me off from the on-line content, the hard-copy of which I have already paid. (If they ever get around to it, I suppose.)

    She said that the status of #20 may be known in a few weeks. But I don't have to hold my breath any more... I will just resubscribe.

    Regards, mw487

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