"Despite this I cannot help but think that a more fact-filled and less confrontational responce would have been better."

Nah. Just grow some thicker skin and keep asking your questions. You cannot reasonably expect people to give you FREE ADVICE and be sensible at the same time. So take the free advice and chalk the flaming up to misunderstanding. Think about it -- they can't see you. You can't see them. If you get any advice that helps you at all, then consider it a win and move on. You have to remember that these people have already gone through the same trials and tribulations you find yourself in now. Is it not easy to see how a "parent" can get tired of saying "no" over and over again and again?

I believe the problem lies not in those with knowledge needing to be more sensitive -- but rather those without the knowledge need to further humble themselves and realize that it's not all about them -- and more importantly -- they are getting their answers FOR FREE. You can't have your cake and eat it too.

L-LL-L--L-LL-L--L-LL-L--
-R--R-RR-R--R-RR-R--R-RR
B--B--B--B--B--B--B--B--
H---H---H---H---H---H---
(the triplet paradiddle with high-hat)