Re: configuring Windows dial-up networking

This is a nice idea but it sounds to me like you are trying to support end-users by offering them an application that will automate setting up dialup networking

I think the easiest way to do this is to use the Internet Explorer Administration Kit

many, many years ago when I was in operations at a large ISP, we tried to roll out our own DUN setup disk written in C that edited the registry entries to setup DUN...it was kludgy and a moving target when Microsoft made changes....so I would highly recommend you just use their setup which in this case meets your freebie need.

Comment on Re: configuring Windows dial-up networking

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Re: Re: configuring Windows dial-up networking by Anonymous Monk on May 17, 2003 at 15:38 UTC
Yeah, that's pretty much the case - I'm taking over help-desk support from another couple of guys in a different location. They gave up on the "install disk" idea a few years back, mostly because of distribution issues. Having watched them in action for the last month or so, and having taken many support calls, I've realized much of their residential user base are little old ladies or men (it's a small regional ISP). They just want to be able to email their grandkids, but most can't figure out what "double-click" means. So, I'm looking at ways to make this easy for everyone involved (less support headaches and the users don't get as frustrated with the "click here then here" routine)... Thanks for the suggestion, much appreciated. Glenn	[reply]

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Re: Re: configuring Windows dial-up networking
by Anonymous Monk on May 17, 2003 at 15:38 UTC

Having watched them in action for the last month or so, and having taken many support calls, I've realized much of their residential user base are little old ladies or men (it's a small regional ISP). They just want to be able to email their grandkids, but most can't figure out what "double-click" means.

So, I'm looking at ways to make this easy for everyone involved (less support headaches and the users don't get as frustrated with the "click here then here" routine)...

Thanks for the suggestion, much appreciated.

Glenn

[reply]