I haven't seen the examples section of CPAN before, this was really useful. But, please correct me if I am wrong, what I get from that code example for "use RT::Client::REST::Ticket" is that it triggers the creation of a new RT ticket, whereas what I need to do is the opposite.

Users will create tickets manually in our RT help desk, this event should trigger a script that connects to Project Open's API (http://www.project-open.net/en/package-intranet-rest) passing values from the RT ticket created by the user in order to trigger the creation of a corresponding ticket IN Project Open (Not a new RT Ticket). It should then return from Project Open with some information regarding this new PO ticket that I will use to update the status of the ticket created manually by the user in the first place

To sum up what I need to understand is:

1) How to use these modules to pass the desired values from RT to Project Open

2) In the same script I passed these values I need to trigger Project Open's ticket creation method

3) Return to RT with information about the new ticket created in Project Open which I will use in a new and simple script to update the status of our client's request

In reply to Re^2: Perl Acolyte in need for some guidance regarding RT integration with project management app. by skepticdev
in thread Perl Acolyte in need for some guidance regarding RT integration with project management app. by skepticdev

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